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Business Cloud
The integration platform that brings control to your system landscape. A scalable, secure, cloud-based iPaaS for business-critical integrations.
 how-it-works
How Business Cloud works
From the first integration to stable operations. We take responsibility for the full scope—platform, integrations, and ongoing management.
 features
Features
Full visibility across all integrations. Monitoring, version control, and data quality—all in one place.
tech-specs
Operations, scalability & reliability
"Built for organizations that can’t afford downtime."
Business Cloud handles large data volumes with high availability and controlled load. The platform ensures stable data flows even as volumes grow.
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Our partner model
A flexible collaboration tailored to your business. Different ways to work with Business Cloud depending on how you sell, deliver, and scale integrations.
SaaS-1
For SaaS and product companies
Scale your offering with ready-made integrations your customers expect. Enter new markets without tying up internal teams or building everything in-house.
 White label
White label
Sell integrations under your own brand. An easy way to package new offerings and enter new markets. You own the customer relationship—we build and maintain.
 
Integrations
Integration partner
We take full responsibility for implementation, operations, and maintenance. You stay focused on your core business.
 IT
For IT and consulting organizations
Create new recurring revenue streams with integrations. Deliver more without hiring additional staff or managing operations.
 Complex
For organizations with complex systems
Gain control over your internal data and systems. A stable foundation for efficient processes and data-driven decision-making.
integrations
Find ready-made integrations
Explore our library of established system integrations. Built for stable operations in Business Cloud.
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systems
Missing a system?
We continuously develop new integrations. Describe your needs – we’ll take it from there.
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Most popular:
Microsoft Dynamics SAP Fortnox Jeeves Hogia View the full integration library →
Case
Customer Cases
How organizations use Business Cloud in practice. Examples from SaaS companies, IT teams, and larger enterprises.
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insights
Insights & articles
Strategy, architecture, and governance of integrations. Perspectives on iPaaS, system landscapes, and digital transformation.
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webinar and events
Webinars & events
Lessons from real integration projects. Live sessions and recorded content on-demand.
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Contact us
Do you have a complex integration challenge or need long-term stability?

We help you understand your current situation and define the next steps.
 
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about-us
Our journey
From integration consultants to a platform company. Where experience meets product development.
 career
Careers
Do you want to work with business-critical integrations and modern technology?

Integrations | Freshdesk

Integrate with Freshdesk regardless of the source system using Lundatech Business Cloud

The full customer picture in Freshdesk when a ticket arrives

Freshdesk is a customer service platform from Freshworks where support tickets from all channels are gathered in one shared workspace, with automation and built-in analytics. Lundatech Business Cloud can transfer customer details, contracts and order history from the ERP to Freshdesk and send ticket data on to CRM and BI. The support team then sees the full customer picture when a ticket comes in.
The full customer picture in Freshdesk when a ticket arrives
Better support with the right customer data

Better support with the right customer data

Lundatech Business Cloud retrieves customer data from ERP and CRM systems of different technologies and passes it to Freshdesk in the right format, in real time when needed. The platform protects customer details with encryption, handles growing ticket volumes and is based on standardized processes that keep information structured and current.

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Want to learn more about Business Cloud?

See how our integration platform can streamline your data management.

Book a demo

Frequently asked questions about iPaaS

An integration platform connects systems, applications, and data sources in a structured way. Instead of building and maintaining multiple point-to-point integrations, all data flows are managed through a central platform, making integrations easier to scale, monitor, and maintain.

iPaaS (Integration Platform as a Service) is a cloud-based integration platform that enables organizations to connect systems, automate data flows, and manage integrations without building and operating their own integration infrastructure.

Traditional integrations are often built as individual point-to-point connections. As the number of systems grows, these connections become difficult to maintain and scale. An iPaaS platform provides a central integration layer where data flows, transformations, and business logic can be managed in a structured and reusable way.

System integration is the process of connecting different IT systems so they can exchange data in a secure, efficient, and automated way. The goal is to create seamless information flows across the organization, reduce manual work, and ensure that the right information is available where it is needed. Integration can be achieved through APIs, integration platforms (iPaaS), databases, or other technical interfaces.

System integration helps organizations reduce manual work, improve data quality, and automate information flows between systems. It creates better conditions for reporting, analytics, and business development while reducing the risk of errors and duplicate work.

No. One of the key benefits of modern system integration is that existing systems can continue to be used while sharing information with other applications. The goal is to create a connected system landscape where systems work together efficiently without replacing solutions that already serve the business well.